What do I do if my machine is broken?
Coffee provides a full, comprehensive service to our customers who are e...
The machine is on, but no water comes out. The capsule is not punctured. What can I do?
Your machine may have an air bubble. Air bubbles can block the flow of w...
How can I get a replacement part for my machine?
We have replacement removable parts available to purchase for Coffee mac...
How often should I descale my machine?
Coffee recommends you descale your machine on a regular basis, every 3 m...
I find water in the tray that catches used capsules. Is this ok?
It is normal for water to collect in a machine’s drip tray and capsule c...