Machine support
Zendesk Admin
What do I do if my machine is broken?
Coffee provides a full, comprehensive service to our customers who are experiencing technical dif...
Zendesk Admin
SD Card not recognized
If your SD card is not being recognized, there are a few steps you can take to troubleshoot the...
Zendesk Admin
The machine is on, but no water comes out. The capsule is not punctured. What can I do?
Your machine may have an air bubble. Air bubbles can block the flow of water through the spout. T...
Zendesk Admin
How can I get a replacement part for my machine?
We have replacement removable parts available to purchase for Coffee machines, with the exception...
Zendesk Admin
How often should I descale my machine?
Coffee recommends you descale your machine on a regular basis, every 3 months or every 300 capsul...
Zendesk Admin
I find water in the tray that catches used capsules. Is this ok?
It is normal for water to collect in a machine’s drip tray and capsule container during brewing. ...