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Machine support

What do I do if my machine is broken?
Coffee provides a full, comprehensive service to our customers who are experiencing technical difficulties with their...
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The machine is on, but no water comes out. The capsule is not punctured. What can I do?
Your machine may have an air bubble. Air bubbles can block the flow of water through the spout. They usually occur if...
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How can I get a replacement part for my machine?
We have replacement removable parts available to purchase for Coffee machines, with the exception of some older, disc...
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How often should I descale my machine?
Coffee recommends you descale your machine on a regular basis, every 3 months or every 300 capsules (whichever comes ...
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I find water in the tray that catches used capsules. Is this ok?
It is normal for water to collect in a machine’s drip tray and capsule container during brewing.  Brewing a taller cu...
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