Technical Support

Where can I find my Membership Number? How can I change my email address? How can I change my password? I can’t register online – it says there is a problem with my email address I can't log in to my Coffee account

What do I do if my machine is broken? SD Card not recognized The machine is on, but no water comes out. The capsule is not punctured. What can I do? How can I get a replacement part for my machine? How often should I descale my machine? I find water in the tray that catches used capsules. Is this ok?