If you have purchased a machine as part of your Plan and wish to terminate your Plan before the end of the initial 24 month Term, you may do so by contacting our Coffee Specialist via Live Chat, on Freephone 0800 000 000, or by email.
If you terminate before you have paid all 24 Monthly Fees, you will be required to pay a Termination Fee. Please note, Coffee credit cannot be used to pay a Termination Fee.
United Kingdom - The Termination Fee will be the appropriate Termination Fee for your selected Plan (which is £70 for the £20 Plan, £110 for the £25 Plan, £140 for the £30 Plan, £160 for the £35 Plan, £200 for the £45 Plan, £250 for the £55 Plan and £550 for the £70 Plan).
Ireland/France/Netherlands - The Termination Fee will be the appropriate Termination Fee for your selected Plan (which is €70 for the €20 Plan, €110 for the €25 Plan, €140 for the €30 Plan, €160 for the €35 Plan, €200 for the €45 Plan, €250 for the €55 Plan and €550 for the €70 Plan).
You will not be entitled to a refund for any Monthly Fees already paid at the date of termination. This does not affect your statutory right to cancel your Plan or return your unused Coffee machine within 14 days of the Plans activation or receipt of the Coffee machine.