I want to return a machine

Should you ever wish to return a Coffee machine, purchased directly from Coffee, this can be done within 14 days of delivery, so long as the machine remains in an undamaged and unused condition.


Purchases made in a Boutique

Unwanted machines that were purchased in a Boutique, need to be returned for refund or exchange only to a Coffee Boutique. For the location of your nearest Boutique please click here.

Purchases made online or by telephone

To arrange the collection of an unwanted Coffee machine, please contact our Coffee Specialists via Live Chat or on 0800 442 442 (UK) / 1800 812 660 (ROI) who will arrange the return for you. Once we receive your returned machine, Coffee will reimburse you within a maximum of 14 days of receipt. The refund can only be made back to the original card used to pay for the order or to your Coffee account, to be used against future order. Please include a copy of the proof of purchase in the returned parcel, so that we can process your refund efficiently.

Should you receive a damaged machine, please notify us by telephone as soon as possible, no later than 2 months from delivery, and a refund or exchange will be arranged, as above. Your legal rights regarding defective products (those faulty or mis-described) are not affected by your rights of return and refund or our General Conditions of Sales.

Machines purchased in a Coffee stockist

Machines purchased through one of our retail partners must be returned to the original store of purchase, in line with that store’s own returns policy. Coffee is unable to give refunds for machines purchased from anywhere other than Coffee directly.

Technical Issues

If you are experiencing a technical issue, or need assistance with your machine, please visit our Machine Assistance pages. The advice and video available may resolve the problem. For any further assistance, please call our dedicated team of Technical Specialists on freephone 0800 442 442 (UK) / 1800 812 660 (ROI), where they are available 7 days a week, between 7am and 10pm.